Billabong Help

Payment Methods

ACCEPTED FORMS OF PAYMENT

We accept Visa, MasterCard, Discover, American Express and PayPal.

30 DAY FREE RETURN POLICY

If you are not satisfied with your online purchase you may return items free of charge within 30 days of original purchase.

To qualify for a merchandise refund, items must be returned in original, unused condition in original packaging.

RETURN CLAIM PROCEDURE

To return a purchase please follow the steps below;

1. Sign into your account, click on the [Order History] link and select the order number you would like to create a return for.

2. Select the items you would like to return and complete the online form. Print one copy to include in the box with your product.

3. Pack product in suitable packaging to ensure it is not damaged while in transit and affix the UPS return label to that package.

4. We will contact you once we have processed your return to let you know the status of your claim.

If you have any questions, please contact customer service at 1(888) 509-5931 or email store@billabong-usa.com for assistance.

Please note that Billabong is not responsible for products lost or damaged while in transit.