Billabong Help

RETURNS

Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system.

30 DAY FREE RETURN POLICY

If you are not satisfied with your online purchase, you may return items free of charge within 30 days of original purchase.

To qualify for a merchandise refund, items must be returned in original, unused condition in original packaging.

Note: We do not offer exchanges at this time.

RETURN PROCEDURE

To return a purchase, please follow the steps below:

  1. Sign into your account, click on the Order History link and select the order number you would like to create a return for.
  2. Select the items you would like to return and complete the online form. Print one copy to include in the box with your product.
  3. Pack product in suitable packaging to ensure it is not damaged while in transit and affix the UPS return label to that package.
  4. We will contact you once we have processed your return to let you know the status of your claim.

If you have any questions, please contact customer service at (888) 509-5931 or email store@billabong-usa.com for assistance.

Please note that Billabong is not responsible for products lost or damaged while in transit.

HOW TO PRINT YOUR RETURN LABEL

To print your return label, please follow the steps below:

  1. Sign in to your account and click Order History.
  2. Click on the order number you would like to return from. Note: If your order is over 30 days old, you will not be able to create a return. Please contact customer service at (888) 509-5931 or email store@billabong-usa.com for assistance.
  3. Click on the Return Procedure text link located under the return tracking number.
  4. A return confirmation will appear on your screen. Click Print This Page. A file will appear. Click Print. Two pages will print. The Return Request and the UPS return label.

If you have any questions, please contact customer service at (888) 509-5931 or email store@billabong-usa.com for assistance.

Please note that Billabong is not responsible for products lost or damaged while in transit.